Own Your Software. Choose Your Support.

In the world of security technology, there’s an expectation that never quite sits right with customers: you don’t really own what you buy.

Too often, critical software platforms are locked behind annual licensing models—forcing you to keep paying just to maintain access to the system you already invested in. Stop paying, and you lose your right to use the system. It’s not a partnership. It’s a dependency.

At Network Integrity Systems, we’ve taken a Customer-focused approach—one built on confidence, accountability, and trust.

Ownership That Actually Means Ownership

When you deploy INSIGHT™, our Alarm Management Software, the license is yours. It’s not dependent on a recurring license just to function.

INSIGHT is delivered as a perpetual license, meaning you have the right to use the software whether or not you choose to renew support. That’s a fundamental shift from the industry norm—and it’s intentional.

Because we believe your operational security shouldn’t be held hostage by a subscription model.

So Why Do Customers Still Choose Our Warranty & Support Plan?

Simple: because they want to.

Our Warranty and Support Program (WSP) isn’t designed as a requirement—it’s designed as a value-add. Customers opt in because it makes their lives easier, their systems stronger, and their teams more effective.

With Basic, Premium, and Signature support levels, the program is built to meet organizations where they are—with flexibility and real-world operational support.

Support That Actually Supports You

From day one, every NIS hardware deployment includes a 1-year limited factory warranty and access to online support.

But many customers go further—and here’s why:

• Fast Response, Real People
  Direct phone support during business hours—and up to 24/7/365 with Signature coverage.
• Advance Replacement
  Hardware issues don’t wait—and neither do we. Next-business-day replacement keeps your operations running.
• Continuous Improvement
  Firmware patches, bug fixes, and software updates ensure your system evolves with your environment.
• On-Site & Remote Expertise
  Whether it’s hands-on support or scheduled training sessions, our team is there when and where you need them.
• Long-Term Confidence
  Coverage options extend up to 5 years, delivering peace of mind well beyond initial deployment.

A True Partnership Model

The difference comes down to philosophy.

Most vendors structure support as a gatekeeper—something you must pay for just to keep the lights on.

We don’t.

We build systems that stand on their own. And then we offer support that enhances, optimizes, and protects your investment, without forcing your hand.

That’s why our customers stay with us.

Because Confidence Is Earned—Not Contracted

At the end of the day, the strongest validation of any support program is simple:

Do customers renew because they have to… or because they want to?

With NIS, the answer is clear.

You’ll choose our Warranty and Support Plan not because your system depends on it—
but because your success does.